remote
Technical Support Engineer IV - Brain Corp
Software Engineer
Seeking a Technical Support Engineer IV to provide advanced support for AI-powered robotics solutions. This role involves troubleshooting complex technical issues and ensuring customer satisfaction with cutting-edge autonomous technology.
About the role
Key Responsibilities
- Provide expert-level technical support for Brain Corp's AI-powered robotics platform.
- Diagnose and resolve complex hardware, software, and network issues for customers.
- Collaborate with engineering teams to identify and address product defects and improvements.
- Develop and maintain technical documentation, including FAQs and troubleshooting guides.
- Train and mentor junior support staff on technical procedures and best practices.
- Manage and prioritize support tickets to ensure timely resolution and high customer satisfaction.
Requirements
- Proven experience as a Technical Support Engineer, preferably in robotics or AI.
- Strong understanding of robotics systems, AI concepts, and autonomous navigation.
- Proficiency in troubleshooting operating systems like Linux and network protocols.
- Excellent problem-solving and analytical skills with a customer-centric approach.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Skills
roboticsaicustomer supporttechnical troubleshootinglinuxnetworking