remote
Technical Support Engineer, Italian Speaker - Teamviewer
Software Engineer
Seeking an Italian-speaking Technical Support Engineer to provide remote assistance, troubleshoot issues, and ensure customer satisfaction with TeamViewer's digital workplace platform.
About the role
Key Responsibilities
- Provide technical support to customers via various communication channels.
- Troubleshoot and resolve technical issues related to TeamViewer products.
- Document support interactions and solutions.
- Collaborate with internal teams to escalate and resolve complex problems.
- Ensure a high level of customer satisfaction.
Requirements
- Proficiency in Italian (spoken and written).
- Experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with remote support tools.
- Excellent communication and interpersonal skills.
Skills
customer supportcommunicationproblem solving