remote
Technical Support Engineer Intern Fall 2026 - Cloudflare
Software Engineer
Seeking a Technical Support Engineer Intern to assist with customer inquiries and technical issues. This role involves troubleshooting and providing solutions within a fast-paced cloud environment.
About the role
Key Responsibilities
- Provide technical assistance and support to customers regarding Cloudflare products and services.
- Troubleshoot, diagnose, and resolve technical issues reported by users.
- Document customer interactions, technical problems, and resolutions.
- Collaborate with engineering teams to identify and address product bugs or issues.
- Assist in developing and maintaining technical support documentation and knowledge base articles.
Requirements
- Pursuing a degree in Computer Science, Information Technology, or a related field.
- Familiarity with networking concepts (TCP/IP, DNS, HTTP).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Eagerness to learn and adapt to new technologies.
Skills
technical supportcustomer servicetroubleshootingnetworkingcloud computing