remote
Technical Support Engineer Integrations - FloQast
Software Engineer
Seeking a Technical Support Engineer specializing in integrations to assist customers with FloQast's platform. This role involves troubleshooting technical obstacles and ensuring successful integration outcomes for global clients.
About the role
Key Responsibilities
- Unblock customers facing technical obstacles with FloQast’s Accounting Transformation Platform and integrations.
- Ensure successful integration outcomes by engaging directly with IT, Financial System Admins, and end-users.
- Collaborate with internal teams including Professional Services, Partnerships, Customer Success, R&D, and Sales.
- Leverage deep product knowledge across prebuilt and custom APIs to troubleshoot issues.
- Provide exceptional customer-facing support for business-critical processes.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of APIs and integration technologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with cloud-based platforms and financial systems is a plus.
Skills
customer supportcommunicationproblem solving