remote
Technical Support Engineer - influ2
Software Engineer
Seeking a Technical Support Engineer to resolve complex technical issues, troubleshoot problems, and ensure excellent customer experience by facilitating communication between internal teams and clients.
About the role
Key Responsibilities
- Act as the primary point of contact for resolving complex technical issues.
- Troubleshoot and diagnose customer-reported problems.
- Ensure seamless communication between internal teams and customers.
- Manage and respond to customer requests effectively.
- Keep all relevant parties informed to deliver an optimal client experience.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customer requests simultaneously.
- Experience in a customer-facing technical role.
Skills
communicationproblem solving