remote
Technical Support Engineer - infios
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting skills and experience with support ticketing systems.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Diagnose and resolve complex technical issues, escalating when necessary.
- Document support interactions, solutions, and product feedback.
- Collaborate with engineering and product teams to improve product stability and user experience.
- Maintain a high level of customer satisfaction through professional and efficient service.
Requirements
- Proven experience in a technical support role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Familiarity with customer support ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.