Technical Support Engineer - Indra Group UK & Ireland

Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft.

The reasons behind our success are simple and won’t change. First, we work harder for the customer than the rest. We take time to truly know their needs and create the right product for them. We train them how to use it, we won’t let our equipment be deployed until every detail is right, and then we provide the best care and service for all our products.

At Indra Park Air we stay the best by looking to the future – to new requirements and new possibilities. A radio remains a radio, but we never stop thinking about how we can improve it, and how it can offer more to our customers. It’s no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.

As a Technical Support Engineer , you will provide a maintenance and support service to our UK and international customers. This is an exciting opportunity to take your first steps towards a career in technical support, with full training provided.

What you will do:

• Provide technical customer support via phone, email, and on-site visits.
• Assist with product repairs, warranty work.
• Product and system investigations.
• Maintain and repair communications equipment in-house and at customer locations.
• Deliver technical feedback to Engineering and support continuous product improvement.
• Support exhibitions, customer demonstrations, and international service activities.
• Establish cross functional interfaces to resolve product issues.

What are we looking for:

• HNC/HND, degree in a relevant technical discipline, or strong A-Levels in Science and Maths.
• Interest or knowledge of RF communications systems, products, and associated technologies.
• Strong analytical and troubleshooting skills with a logical approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships.
• Self-motivated, adaptable, and able to manage own workload with minimal supervision.
• Practical, hands-on approach and a proactive, can-do attitude.
• Strong customer service focus and commitment to delivering high-quality support.
• Effective team player able to collaborate across departments and with external stakeholders.
• Willingness to travel when required.

Security Clearance: