onsite
Technical Support Engineer - IMT Resourcing Solutions
Software Engineer
Seeking a Technical Support Engineer in Cheltenham, UK. This hybrid role involves providing IT services support to SMEs, troubleshooting technical issues, and ensuring client satisfaction with ongoing training opportunities.
About the role
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Assist with IT infrastructure maintenance and updates.
- Contribute to the development of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of operating systems (e.g., Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and analytical skills.
- Good communication and interpersonal abilities for effective customer interaction.
Skills
customer supportwindows server