Technical Support Engineer III - Planet

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.

Impact You'll Own:

• Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
• Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet produ