remote
Technical Support Engineer III - mapbox
Software Engineer
Seeking a Technical Support Engineer III to provide expert assistance for Mapbox's real-time location platform. This role involves troubleshooting and resolving complex technical issues for developers and businesses utilizing Mapbox APIs and SDKs.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for Mapbox's location platform.
- Assist developers and customers in resolving complex issues related to Mapbox APIs and SDKs.
- Diagnose and document software defects and work with engineering teams for resolution.
- Develop and maintain technical documentation and knowledge base articles.
- Contribute to improving support processes and customer satisfaction.
Requirements
- Proven experience in a technical support or customer engineering role.
- Strong understanding of APIs, SDKs, and cloud-based platforms (SaaS).
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to diverse audiences.
- Experience with mapping or location-based technologies is a plus.