onsite
Technical Support Engineer III - esper
Software Engineer
Seeking a Technical Support Engineer III to provide advanced technical assistance, troubleshoot complex issues, and ensure customer satisfaction. Expertise in Linux, networking, and cloud environments is essential.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve hardware, software, and network problems.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor junior support engineers and share expertise.
- Ensure timely and effective resolution of customer tickets.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of Linux operating systems and command-line interfaces.
- Proficiency in network protocols and troubleshooting.
- Experience with cloud computing platforms (e.g., AWS, Azure, GCP).
- Excellent problem-solving and communication skills.