remote
Technical Support Engineer III Cloud - CoreWeave Europe
Software Engineer
Seeking a Technical Support Engineer III with cloud expertise to provide advanced technical assistance and troubleshooting for AI cloud infrastructure. Requires strong Linux, networking, and customer service skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for cloud-based AI infrastructure.
- Diagnose and resolve complex technical issues for customers, ensuring high levels of satisfaction.
- Collaborate with engineering teams to identify and address product defects and performance issues.
- Develop and maintain technical documentation, including FAQs and knowledge base articles.
- Monitor system performance and proactively identify potential problems.
- Offer guidance and best practices to customers on utilizing the cloud platform effectively.
Requirements
- Proven experience in a technical support or engineering role, preferably with cloud platforms.
- Strong understanding of Linux operating systems and command-line interfaces.
- Proficiency in networking concepts and troubleshooting network-related issues.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Skills
cloud computingtechnical supportlinuxnetworkingtroubleshootingcustomer service