remote
Technical Support Engineer III Cloud - CoreWeave
Software Engineer
Seeking a Technical Support Engineer III with cloud expertise to provide advanced technical assistance and resolve complex issues for AI-focused cloud platform users. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for cloud infrastructure and services.
- Diagnose and resolve complex customer issues related to AI workloads and cloud platform performance.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Develop and maintain technical documentation, knowledge base articles, and support guides.
- Engage with customers to understand their technical challenges and provide effective solutions.
- Monitor system performance and proactively identify potential issues.
Requirements
- Proven experience in a technical support or engineering role, preferably in a cloud environment.
- Strong understanding of cloud computing concepts and technologies.
- Proficiency in Linux operating systems and command-line tools.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Skills
cloud computingtechnical supportlinuxnetworkingtroubleshootingcustomer service