onsite
Technical Support Engineer II - zeta
Software Engineer
Technical Support Engineer II role focused on providing advanced technical assistance for banking technology platforms. Requires strong troubleshooting skills, knowledge of Linux, SQL, and cloud environments.
About the role
Key Responsibilities
- Provide advanced technical support to customers for Zeta's banking technology platforms.
- Troubleshoot and resolve complex technical issues related to core banking and processing platforms.
- Collaborate with engineering teams to identify and address product bugs and enhancements.
- Document technical solutions and create knowledge base articles for internal and external use.
- Monitor system performance and proactively identify potential issues.
- Assist in the onboarding and training of new support team members.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of Linux operating systems and command-line interfaces.
- Proficiency in SQL for database querying and analysis.
- Familiarity with cloud computing environments (e.g., AWS, Azure, GCP).
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and effectively.