onsite
Technical Support Engineer II - Weights & Biases
Software Engineer
Seeking a Technical Support Engineer II to provide exceptional customer support, troubleshoot technical issues, and contribute to product improvement. Requires strong problem-solving skills and experience with Linux and cloud environments.
About the role
Key Responsibilities
- Provide high-quality technical support to customers via various channels, resolving complex issues.
- Diagnose and troubleshoot software and hardware problems, identifying root causes.
- Collaborate with engineering teams to escalate and resolve product bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Contribute to improving support processes and customer satisfaction.
- Assist in onboarding new customers and providing technical guidance.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of Linux operating systems and command-line interfaces.
- Familiarity with cloud computing platforms (e.g., AWS, GCP, Azure).
- Experience with scripting languages like Python is a plus.
- Excellent communication, problem-solving, and analytical skills.
Skills
customer supportlinuxpython