onsite
Technical Support Engineer II - W&B EMEA - Weights & Biases
Software Engineer
Seeking a Technical Support Engineer II for W&B EMEA to provide expert technical assistance and troubleshooting for customers, focusing on Linux and Python environments.
About the role
Key Responsibilities
- Provide high-quality technical support to customers in the EMEA region.
- Troubleshoot and resolve complex technical issues related to Weights & Biases products.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Educate customers on best practices and product features.
- Manage and prioritize support tickets effectively.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of Linux operating systems.
- Proficiency in scripting languages, particularly Python.
- Familiarity with cloud computing platforms (AWS, GCP, Azure).
- Excellent problem-solving and communication skills.