onsite
Technical Support Engineer II - Rsa Security
Software Engineer
Seeking a Technical Support Engineer II to provide expert technical assistance, troubleshoot complex issues, and ensure customer satisfaction. Requires strong problem-solving skills and experience with various operating systems and networking concepts.
About the role
Key Responsibilities
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to identify and resolve product defects.
- Manage and prioritize support tickets to ensure timely resolution.
- Offer guidance and training to junior support staff.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (Linux, Windows).
- Proficiency in network troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.