remoteonsite
Technical Support Engineer II - Partner One Capital
Software Engineer
Seeking a Technical Support Engineer II with a strong technical background to troubleshoot complex customer issues, collaborate with engineering teams, and mentor junior staff. Focus on driving customer satisfaction through effective solutions.
About the role
Key Responsibilities
- Serve as the primary technical contact for customers, managing support cases from initial intake.
- Troubleshoot and resolve complex customer technical issues.
- Collaborate effectively with engineering and product teams to identify and resolve root causes.
- Drive customer satisfaction by providing timely and effective solutions.
- Perform in-depth technical analysis and take ownership of cases through to closure.
- Mentor and guide junior support engineers.
Requirements
- Strong technical foundation and troubleshooting skills.
- Experience in a customer-facing technical support role.
- Ability to perform in-depth analysis of technical problems.
- Excellent communication and collaboration skills.
- Eagerness to grow into a subject matter expert.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcase managementmentoring