remoteonsite
Technical Support Engineer II - Madison Logic
Software Engineer
Seeking a Technical Support Engineer II to provide expert assistance for SaaS products. Responsibilities include troubleshooting, customer support, and collaborating with engineering teams to resolve complex technical issues.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for SaaS products.
- Respond to customer inquiries and resolve technical issues efficiently and effectively.
- Document technical issues, solutions, and product feedback.
- Collaborate with engineering and product teams to identify and resolve bugs.
- Assist in the development of technical documentation and knowledge base articles.
- Maintain high levels of customer satisfaction through excellent service.
Requirements
- Proven experience in a technical support role, preferably with SaaS products.
- Strong understanding of troubleshooting methodologies and problem-solving.
- Familiarity with SQL for data analysis and troubleshooting.
- Experience with API integrations and support.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.