Software Engineer
to dive into state-of-the-art AI systems while collaborating with a globally distributed team.
the opportunity
to dive into state-of-the-art AI systems while collaborating with a globally distributed team.
About the Role
This is a technical support role focused on escalated infrastructure issues that go beyond frontline triage. You'll be the engineering resource our L1 support team leans on when tickets get complex: diagnosing and resolving issues across the full stack — hardware/BIOS/firmware, networking, Ubuntu, Docker, NVIDIA CUDA/GPU, and virtualization (KVM).
You'll handle higher-complexity issues, own escalation resolution end-to-end, and contribute to internal documentation and runbooks. The best engineers in this role don't just resolve tickets — they build the tooling and runbooks that eliminate recurring ones. You'll collaborate directly with the engineering team and host support team on systemic issues.
Strong technical depth and support experience are the primary
requirements
. You should be comfortable working autonomously across Ubuntu environments, diagnosing container and GPU issues, and communicating findings clearly to both technical and non-technical audiences.
Vast.ai http://Vast.ai users or hosts strongly
preferred
.
This role is full-time and onsite in our office in Westwood (LA)
Schedule: Sunday - Thursday.
Key Responsibilities
Posted August 1, 2026