remote
Technical Support Engineer II - delinea
Software Engineer
Seeking a Technical Support Engineer II to provide expert assistance for Delinea's Identity Security Platform. This role involves troubleshooting complex issues, collaborating with customers, and ensuring high levels of service for a cloud-native solution.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for Delinea's Identity Security Platform.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Diagnose and resolve complex technical issues related to identity and access management.
- Collaborate with engineering and product teams to identify and resolve software defects.
- Document technical solutions and create knowledge base articles for customer self-service.
- Maintain high customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of operating systems, including Linux and Windows Server.
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and concisely.
Skills
technical supportcustomer servicetroubleshootinglinuxwindows servernetworking