remote
Technical Support Engineer II Cloud - CoreWeave
Software Engineer
Seeking a Technical Support Engineer II with cloud expertise to provide exceptional customer support. Responsibilities include troubleshooting, issue resolution, and collaborating with engineering teams to enhance the AI cloud platform.
About the role
Key Responsibilities
- Provide Tier 2 technical support for cloud infrastructure and services.
- Troubleshoot and resolve complex customer issues related to AI workloads and cloud platforms.
- Collaborate with engineering and product teams to identify and address root causes of technical problems.
- Document technical solutions, create knowledge base articles, and contribute to support best practices.
- Monitor system performance and proactively identify potential issues.
- Communicate effectively with customers, providing timely updates and resolutions.
Requirements
- Proven experience in technical support, preferably in a cloud computing environment.
- Strong understanding of Linux operating systems and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
Skills
cloud computingtechnical supportlinuxnetworkingtroubleshootingcustomer service