onsite
Technical Support Engineer II - broadvoice
Software Engineer
Seeking a Technical Support Engineer II to provide expert assistance to customers, troubleshoot complex technical issues, and contribute to service improvement. Proficiency in VoIP, networking, and Linux is essential.
About the role
Key Responsibilities
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to identify and resolve product defects.
- Escalate critical issues and ensure timely resolution.
- Maintain high levels of customer satisfaction.
Requirements
- Proven experience in a technical support role, preferably at a Tier 2 level.
- Strong understanding of VoIP technologies and protocols.
- Proficiency in network troubleshooting and common network protocols.
- Experience with Linux operating systems.
- Excellent problem-solving and communication skills.