remote
Technical Support Engineer II Bare Metal - CoreWeave
Software Engineer
Seeking a Technical Support Engineer II with bare metal expertise to provide critical support for AI cloud infrastructure. Requires strong Linux, networking, and hardware troubleshooting skills.
About the role
Key Responsibilities
- Provide expert technical support for bare metal cloud infrastructure, focusing on AI workloads.
- Diagnose and resolve complex hardware and software issues for customers.
- Collaborate with engineering teams to identify and implement solutions for recurring problems.
- Develop and maintain technical documentation and knowledge base articles.
- Monitor system performance and proactively address potential issues.
- Engage directly with customers to understand their technical challenges and provide timely resolutions.
Requirements
- Proven experience in technical support, specifically with bare metal infrastructure.
- Strong understanding of Linux operating systems and their administration.
- Proficiency in networking concepts and troubleshooting.
- Experience with hardware troubleshooting and component-level diagnostics.
- Excellent communication and problem-solving skills.
Skills
linuxnetworkinghardware troubleshootingcloud computingshell scriptingcustomer support