remote
Technical Support Engineer II - Axon
Software Engineer
Seeking a Technical Support Engineer II to provide expert technical assistance, troubleshoot complex issues, and ensure customer satisfaction with cloud-based software and devices. Requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for Axon's ecosystem of devices and cloud software.
- Diagnose and resolve complex customer issues, ensuring timely and effective solutions.
- Collaborate with engineering and product teams to identify and address root causes of technical problems.
- Document technical issues, solutions, and customer interactions accurately.
- Contribute to knowledge base articles and support documentation.
- Maintain high levels of customer satisfaction through professional and efficient support.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of networking concepts and cloud computing principles.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with SaaS platforms and customer support tools is a plus.
Skills
technical supportcustomer servicetroubleshootingnetworkingcloud computing