remote
Technical Support Engineer - iGaming - Gold Group
Software Engineer
Seeking an RGS Technical Support Engineer for an iGaming company. You will ensure live casino games run smoothly on an HTML5 backend, resolving real-time issues and supporting game launches.
About the role
Key Responsibilities
- Support the launch and configuration of new games on a proprietary Remote Gaming Server (RGS) platform.
- Monitor live casino games to ensure continuous operation and identify potential issues.
- Investigate and resolve real-time technical problems impacting gameplay.
- Collaborate with the Content team to maintain and optimize the HTML5 backend platform.
- Troubleshoot issues related to APIs and cloud infrastructure supporting live games.
Requirements
- Proven experience in a technical support role, preferably within the iGaming industry.
- Familiarity with HTML5 game development and related technologies like Phaser.
- Understanding of API integrations and cloud infrastructure environments.
- Ability to diagnose and resolve complex technical issues under pressure.
- Strong communication and problem-solving skills.
Skills
customer supportcommunicationproblem solving