remote
Technical Support Engineer I - smarsh
Software Engineer
Seeking a Technical Support Engineer to assist customers with technical issues related to Smarsh's digital communication management platform. Focus on troubleshooting and providing excellent customer service.
About the role
Key Responsibilities
- Provide technical support to customers via various channels (phone, email, chat).
- Troubleshoot and resolve complex technical issues related to Smarsh's platform.
- Document customer interactions and technical solutions in a knowledge base.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Escalate unresolved issues to senior support engineers or other departments.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SaaS platforms and cloud-based solutions.
- Understanding of networking concepts and database technologies.
- Excellent communication and customer service skills.
Skills
customer supportcommunicationproblem solving