onsite
Technical Support Engineer I - Sectigo
Software Engineer
Seeking a Technical Support Engineer I in Chennai to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (phone, email, chat).
- Troubleshoot and resolve hardware, software, and network issues.
- Document customer interactions and technical solutions in the ticketing system.
- Escalate complex issues to senior support engineers when necessary.
- Contribute to the knowledge base by creating and updating support articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Effective verbal and written communication abilities.
- Customer-focused attitude with a passion for helping others.
Skills
problem solvingcommunication