remote
Technical Support Engineer I - Bullhorn
Software Engineer
Entry‑level Technical Support Engineer providing fast, high‑quality assistance for SaaS CRM solutions, troubleshooting issues, handling API queries, and using SQL and Linux tools to resolve customer problems.
About the role
Key Responsibilities
- Provide timely, high‑quality technical assistance to customers using the SaaS CRM platform.
- Troubleshoot and resolve issues related to application functionality, integrations, and data queries.
- Utilize SQL to investigate data‑related problems and generate reports for customers.
- Work with RESTful APIs to diagnose integration failures and guide customers on proper usage.
- Document solutions in the knowledge base and share best practices with the support team.
Requirements
- Strong problem‑solving skills and a customer‑focused mindset.
- Experience with SQL queries and basic Linux command‑line operations.
- Familiarity with SaaS applications and API concepts.
- Excellent written and verbal communication abilities.
- Eagerness to learn, adapt quickly, and work in a fast‑paced environment.
Skills
customer supportsqllinux