remote
Technical Support Engineer I Bare Metal - CoreWeave Europe
Software Engineer
Seeking a Technical Support Engineer I with bare metal expertise to assist customers with AI cloud platform issues. Requires strong Linux, networking, and troubleshooting skills.
About the role
Key Responsibilities
- Provide technical support for bare metal cloud infrastructure, focusing on AI workloads.
- Troubleshoot and resolve hardware, software, and networking issues for customers.
- Assist users with platform configuration, deployment, and performance optimization.
- Document technical issues, solutions, and best practices.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of Linux operating systems and command-line interfaces.
- Proficiency in network troubleshooting and understanding of network protocols.
- Familiarity with bare metal server hardware and infrastructure.
- Excellent problem-solving and analytical skills.
Skills
linuxnetworkingtroubleshootinghardwarecloud computingcustomer support