Technical Support Engineer I - Axon

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues for a range of products.
• Document customer interactions and technical solutions in a ticketing system.
• Escalate complex issues to senior support engineers or relevant departments.
• Assist in creating and maintaining technical documentation and knowledge base articles.
• Contribute to a positive customer experience by delivering timely and accurate support.

Requirements

• Proven experience in a technical support or customer service role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with hardware, software, and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.