Technical Support Engineer I
Technical Support Engineer I role at Transact Campus, focusing on technical support and campus technology ecosystem, utilizing skills in Python, Node.js, Machine Learning, and AWS.
Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.
To learn more about our products, please visit our website located here:
Transact | One Connected Experience (transactcampus.com)
We are currently searching for qualified candidates for Technical Support Engineer. Please see the details for the position below.
Title: Technical Support Engineer I
Location: Remote within the US
As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.
Your responsibilities include:
You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.
Who you’ll work with: You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.
You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.
What you bring to the table:
Core Requirements:
Posted June 6, 2026