remote
Technical Support Engineer - Hilti Group
Software Engineer
Provide expert technical sales support for Anchor and Direct Fastening products, creating engineering submittals and resolving customer inquiries via phone and email. Strong communication, product knowledge, and deadline‑oriented engineering skills are essential.
About the role
Key Responsibilities
- Deliver high‑quality technical assistance to internal and external customers via telephone and email regarding Anchor and Direct Fastening products.
- Develop detailed engineering product submittals for field personnel to support sales efforts.
- Collaborate with cross‑functional teams to ensure accurate product information and timely delivery of support materials.
- Track and meet project deadlines, maintaining organized documentation and follow‑up.
- Stay current on product updates, industry trends, and competitive solutions to provide informed guidance.
Requirements
- Proven experience in technical support or engineering sales support roles.
- Strong written and verbal communication skills in English.
- Ability to translate complex technical information into clear, actionable guidance.
- Detail‑oriented with excellent organizational and time‑management abilities.
- Proficiency with standard office software and CRM tools.