remote
Technical Support Engineer - HiddenLayer
Software Engineer
Seeking a detail-oriented Technical Support Engineer to provide hands-on support for customers using the HiddenLayer AISec Platform. This role involves deep technical troubleshooting and problem resolution.
About the role
Key Responsibilities
- Provide hands-on technical support to customers using the HiddenLayer AISec Platform and products.
- Perform deep technical troubleshooting, investigation, and resolution of customer issues.
- Communicate effectively with both customers and internal engineering teams.
- Document technical issues and resolutions for knowledge base creation.
- Contribute to the improvement of support processes and tools.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to understand and troubleshoot complex technical systems.
- Detail-oriented with a passion for resolving customer challenges.
Skills
customer supportproblem solvingcommunication