remote
Technical Support Engineer - happyhotel
Software Engineer
Seeking a Technical Support Engineer to act as a technical generalist, bridging the gap between customers, Customer Success, and Software Development. You will oversee the entire tech stack and translate complex technical issues into scalable solutions.
About the role
Key Responsibilities
- Serve as a technical generalist, overseeing the entire technology stack.
- Act as a crucial bridge between customers, Customer Success, and Software Development teams.
- Translate complex technical challenges into scalable and efficient processes.
- Understand customer needs and communicate technical solutions effectively.
- Ensure smooth operation and resolution of technical issues for clients.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of software development principles and system architecture.
- Excellent communication skills, able to converse with both technical and non-technical stakeholders.
- Ability to troubleshoot and resolve complex technical problems.
- Experience working with customer-facing technical issues.
Skills
software developmentproblem solving