remote
Technical Support Engineer - Hamilton Bonaduz AG
Software Engineer
Seeking a Technical Support Engineer to provide remote and on-site technical consultation and support to a global organization. This role involves troubleshooting hardware and software issues, documenting solutions, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide remote and on-site technical consultation and support to a global organization.
- Troubleshoot and resolve hardware and software issues for customers and internal teams.
- Develop and maintain technical documentation, including user manuals and FAQs.
- Collaborate with engineering and product teams to identify and address product issues.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Assist in the training of new support staff and provide guidance on best practices.
Requirements
- Proven experience in a technical support role.
- Strong understanding of hardware and software troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities effectively.
- Proficiency in documenting technical information and creating support materials.
Skills
technical supportcustomer servicetroubleshootinghardware supportdocumentation