remote
Technical Support Engineer - Graviteetopcoltd
Software Engineer
Technical Support Engineer role focused on governing intelligence through an advanced platform for APIs, Events, and AI Agents. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide technical support to customers using Gravitee's platform.
- Troubleshoot and resolve issues related to API Management, Event Management, and AI Agent Security.
- Assist customers in understanding and implementing the Gravitee platform.
- Collaborate with engineering teams to identify and resolve product defects.
- Contribute to the knowledge base and support documentation.
Requirements
- Proven experience in a technical support role.
- Familiarity with API management concepts and technologies.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Experience with SaaS platforms is a plus.
Skills
customer supportcommunicationproblem solving