remoteonsite

Technical Support Engineer - Glean

Software Engineer

Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues for a Work AI platform. Requires strong troubleshooting skills and experience with SaaS products.

About the role

Key Responsibilities

Provide exceptional technical support to customers via various channels.
Troubleshoot and resolve complex technical issues related to the Work AI platform.
Collaborate with engineering and product teams to identify and address bugs and feature requests.
Document technical solutions and create knowledge base articles.
Assist customers with integration and API-related inquiries.
Ensure customer satisfaction through timely and effective problem resolution.

Requirements

Proven experience in a technical support or customer-facing role.
Strong understanding of SaaS products and cloud-based environments.
Excellent troubleshooting and problem-solving abilities.
Familiarity with APIs and basic database concepts (e.g., SQL).
Effective communication and interpersonal skills.

Skills

sql

CompanyGlean

DepartmentSupport

LocationBengaluru, Karnataka, India

Experience3+ years

Tenurefull-time

LevelMid-Level

Posted June 30, 2026