remote
Technical Support Engineer - Gigs
Software Engineer
Seeking a Technical Support Engineer to assist customers with connectivity platform issues. Requires strong troubleshooting skills and experience with API and SaaS environments.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels.
- Troubleshoot and resolve complex technical issues related to the connectivity platform.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Assist in onboarding new customers and providing technical guidance.
Requirements
- Proven experience in a technical support or customer-facing role.
- Strong understanding of API integrations and SaaS products.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and concisely.
- Experience with ticketing systems and CRM software is a plus.