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Technical Support Engineer - GEVME
Software Engineer
Seeking a Technical Support Engineer to assist users with GEVME's event management solutions, including AI-powered tools. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide technical support to users of GEVME's event management solutions.
- Troubleshoot and resolve issues related to registration, onsite check-in, event websites, and mobile apps.
- Assist users with GEVME's AI-first suite of solutions, including Spark, EventGPT, and Snapsight.
- Enhance delegate and organizer experience by optimizing participant engagement and operational efficiency.
- Collaborate with internal teams to ensure customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Familiarity with event management software and solutions.
- Understanding of AI-powered tools and applications.
- Strong problem-solving and communication skills.
- Ability to provide excellent customer service.
Skills
technical supportcustomer servicetroubleshootingai solutions