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Technical Support Engineer - gausslabs
Software Engineer
Seeking a Technical Support Engineer to provide first-response customer support for an AI-based virtual metrology solution in semiconductor manufacturing. Responsibilities include diagnosing and resolving customer inquiries.
About the role
Key Responsibilities
- Serve as the first responder for customer and internal team inquiries regarding our AI-based virtual metrology solution.
- Diagnose and resolve incoming customer inquiries, increasing independent resolution as knowledge base grows.
- Collaborate with internal teams to address complex technical issues.
- Document troubleshooting steps and solutions to build a comprehensive knowledge base.
- Ensure customer satisfaction by providing timely and effective technical support.
Requirements
- Experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with AI-based solutions and manufacturing environments, particularly semiconductor.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
aicustomer supporttroubleshootingtechnical supportsemiconductor manufacturing