remote
Technical Support Engineer - G4S
Software Engineer
Technical Support Engineer specializing in fire and security systems, delivering remote and on‑site support across the UK. Expertise in managing secure IT infrastructure, offline patching, and troubleshooting complex hardware and software issues for high‑profile clients.
About the role
Key Responsibilities
- Provide comprehensive remote and on‑site support for fire and security systems across the UK.
- Manage secure and controlled IT infrastructure, ensuring compliance with industry standards.
- Execute offline patching and system updates to maintain uptime and security.
- Troubleshoot hardware, software, and network issues, documenting solutions and best practices.
- Collaborate with cross‑functional teams to resolve escalated incidents and improve service delivery.
Requirements
- Proven experience in fire alarm and security system support.
- Strong knowledge of IT infrastructure, networking, and remote support tools.
- Hands‑on experience with offline patching and system maintenance.
- Excellent communication and customer‑service skills.
- Ability to travel across the UK for on‑site support.
Skills
customer supportcommunicationproblem solving