Technical Support Engineer - Frossell Recruitment

Key Responsibilities

• Provide expert remote technical support for a range of diagnostic analyzers.
• Address customer inquiries and resolve technical issues efficiently.
• Collaborate with internal teams to ensure timely issue resolution.
• Maintain accurate records of support interactions and resolutions.
• Contribute to the improvement of support processes and documentation.

Requirements

• Proven experience in a technical support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage workload effectively.
• Familiarity with diagnostic analyzers is a plus.