onsite
Technical Support Engineer French/Italian - salesforce
Software Engineer
Seeking a French or Italian speaking Technical Support Engineer to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting and problem-solving skills.
About the role
Key Responsibilities
- Provide exceptional technical support to customers in French or Italian.
- Diagnose and resolve complex technical issues efficiently.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to address product bugs and enhancements.
- Maintain high levels of customer satisfaction through effective communication.
Requirements
- Fluency in French or Italian, both written and spoken.
- Proven experience in a technical support or customer service role.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Familiarity with technical troubleshooting methodologies.