remote
Technical Support Engineer French-speaking - hoxhunt
Software Engineer
Seeking a French-speaking Technical Support Engineer to safeguard customer digital assets and ensure optimal platform usage. This role focuses on providing unparalleled support and ensuring customer success with our AI-driven cybersecurity platform.
About the role
Key Responsibilities
- Provide exceptional technical support to French-speaking customers, resolving issues related to the Hoxhunt platform.
- Troubleshoot and diagnose technical problems, escalating complex issues when necessary.
- Ensure customers maximize their value from the Hoxhunt platform through effective guidance and support.
- Collaborate with internal teams to improve product functionality and customer experience.
- Maintain accurate and detailed records of customer interactions and resolutions.
Requirements
- Proven experience in a technical support or customer service role.
- Proficiency in troubleshooting and problem-solving technical issues.
- Excellent communication and interpersonal skills, with fluency in French.
- Familiarity with SaaS platforms and cybersecurity concepts is a plus.
- Ability to work independently and as part of a collaborative team.