remote
Technical Support Engineer - Flow Traders
Software Engineer
Seeking a Technical Support Engineer to maintain and troubleshoot IT systems, including workstations, virtual machines, and laptops. Focus on issue resolution, system uptime, and process improvement.
About the role
Key Responsibilities
- Troubleshoot and maintain office-based IT systems, including workstations, thin clients, virtual machines, laptops, TVs, and printers.
- Monitor IT infrastructure through monitoring systems to ensure uptime and performance.
- Respond to and resolve technical issues reported in support chats.
- Contribute to process improvement initiatives to enhance IT operations.
- Participate in projects aimed at continuously improving IT systems and services.
Requirements
- Proven experience as a Technical Support Engineer or in a similar IT support role.
- Strong understanding of IT systems, including hardware and software troubleshooting.
- Familiarity with monitoring systems and ticketing platforms.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
Skills
process improvement