🚢 Discover OneOcean :
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
🔍 Why Join OneOcean Crew?
- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Technical Support Engineer We are seeking a Technical Support Engineer to join our Crew Support Team on a 12-month maternity cover contract . This role plays a critical part in delivering high-quality technical support and ensuring an excellent customer experience across our maritime software solutions. You will act as a key interface between customers, product teams, and internal stakeholders—resolving technical issues, supporting system adoption, and contributing to ongoing service and product improvements.
Key Responsibilities
- Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
- Investigate, troubleshoot, and resolve complex technical issues, escalating where required
- Deliver customer training and guidance to support system adoption and effective use
- Monitor system performance and proactively identify risks or service disruptions
- Ensure all customer interactions and issues are accurately recorded in helpdesk systems
- Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
- Support release activities, including validation and customer readiness
- Contribute to knowledge base content, documentation, and process improvements
Skills, Knowledge and Expertise
- Experience in technical support, IT support, or customer-facing technical roles
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
- Knowledge of database structures (e.g., SQL) and system integrations
- Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
- Proven ab