remoteonsite
Technical Support Engineer - Five9
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer service and technical assistance for cloud contact center software. This role involves troubleshooting, problem resolution, and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for cloud contact center software solutions.
- Respond to customer inquiries via various channels, including email, phone, and chat.
- Diagnose and resolve technical issues, escalating complex problems as needed.
- Create and maintain technical documentation, including FAQs and knowledge base articles.
- Collaborate with engineering and product teams to identify and address product issues.
- Ensure a high level of customer satisfaction through effective problem-solving and communication.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of cloud computing concepts and SaaS platforms.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and concisely.
- Familiarity with contact center technologies is a plus.
Skills
customer supportproblem solving