We are seeking a versatile and hands-on tech and support enthusist to support our growing business. This individual will assist with a broad range of technology-related functions, including IT support, website management, CRM development, Microsoft 365 administration, POS system support, and general technical troubleshooting. The ideal candidate is a self-starter with strong problem-solving skills and a passion for technology.
Key Responsibilities:
Support & Administration
- Provide day-to-day technical support for employees and clients.
- Troubleshoot hardware, software, network, and connectivity issues.
- Manage user accounts, permissions, and security settings within Microsoft 365.
- Configure and maintain computers, printers, mobile devices, and peripherals.
- Monitor and maintain system performance and reliability.
Website & Hosting Management
- Manage and monitor company websites and URLs.
- Maintain website hosting environments through platforms such as DreamHost.
- Assist with website creation, updates, content management, and troubleshooting.
- Ensure website uptime, security, and performance optimization.
Development & Automation
- Perform basic coding and development tasks as needed.
- Assist with website integrations, APIs, and automation projects.
- Develop and maintain internal tools to improve operational efficiency.
CRM & Business Systems
- Assist with CRM setup, customization, and ongoing development.
- Create workflows, automations, reports, and dashboards.
- Help integrate CRM platforms with other business applications.
POS & Technology Support
- Install, configure, and support Point-of-Sale (POS) systems.
- Perform onsite installations and deployments of POS equipment and related hardware.
- Troubleshoot payment terminals, scanners, printers, networking devices, and other technology solutions.
- Provide technical support for merchant services and payment-related technologies.
General Technical Operations
- Document processes, configurations, and troubleshooting procedures.
- Assist with technology projects and system implementations.
- Support cybersecurity best practices and data protection initiatives.
- Lead on Network security matters/monitor and maintain company firewalls, security systems and network protections.
- Manage antivirus, anti-malware, and endpoint protection solutions across company devices.
- Monitor systems for security threats, suspicious activity, and potential vulnerabilities.
- Assist with cybersecurity best practices, system patching, software updates, and security compliance.
- Configure and maintain network security settings, DNS records, VPN access, and user permissions.