remote
Technical Support Engineer - finch
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer support, troubleshoot technical issues, and contribute to product improvement for a revolutionary employment infrastructure platform.
About the role
Key Responsibilities
- Provide exceptional technical support to Finch customers via email, chat, and other channels.
- Troubleshoot and resolve complex technical issues related to Finch's employment infrastructure platform.
- Document technical solutions, create knowledge base articles, and contribute to user guides.
- Collaborate with engineering and product teams to identify and address recurring issues and product improvements.
- Escalate critical issues and ensure timely resolution for customers.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of APIs and SaaS platforms.
- Excellent problem-solving and analytical skills.
- Ability to clearly communicate technical concepts to both technical and non-technical audiences.
- Experience with ticketing systems and customer support tools.
Skills
customer supporttroubleshootingapitechnical documentationproblem solving